NY HELPNo

AgencyTaxation & Finance, State

TitleTax Information Aide (Call Center)

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.77 to $17.77 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Schenectady

Street Address ViaPort Mall Rotterdam 93 West Campbell Rd

City Schenectady

StateNY

Zip Code12306

Duties Description The NYS Department of Tax and Finance - Schenectady isactively recruiting hourly employees. Strong communicationskills, including the ability to communicate professionally whilerepresenting the department, are essential.
Under the direct supervision of a Taxpayer ServiceRepresentative 2, duties may include, but are not limited to thefollowing:
• Answer inbound calls from taxpayers and select state agenciesin a timely and friendly manner.
• Provide excellent customer service while safeguardingconfidential information.
• Evaluate problems, inquiries and complaints of the callers andprovide proper solutions to them.
• Research needed information using available and providedresources.
• Route calls to other team members and/or specifieddepartments whenever needed.
• Make relevant notes from customer interactions.
• Report on customer feedback.
• Complete call logs and reports.
• Enter and/or retrieve information from computer databases.
• Communicate effectively both verbally and in writing.
• Explain agency and program policies and procedures.
• Have familiarity with computers and Microsoft Suite programssuch as Excel, Word, and Outlook.
• Be able to work independently and use effective timemanagement skills.
• Offer constructive feedback and improvement opportunities tothe team.
• Perform other related office duties as required.
• Comply to agency and program policies and procedures.

Minimum Qualifications Preferred qualifications
• strong communication skills
• ability to communicate professionally while representing the department

Additional Comments Positions are available at the Via Port Mall location: 93 WestCampbell Road Schenectady, NY.
All successful candidates must be fully compliant with allFederal, State and Local Tax Laws, which includes being currentwith their Tax Return Filings.
Fingerprinting is required as part of the background check priorto appointment.

Some positions may require additional credentials or a background check to verify your identity.

Name Antonietta Belott

Telephone 518-486-1907

Fax

Email Address tax.sm.taxrecruitment@tax.ny.gov

Address

Street W. A. Harriman State Office Campus

Building 9, Room 256

City Albany

State NY

Zip Code 12227

Notes on ApplyingInterested applicants can apply online. Instructions and forms are located on our public website at:https://www.tax.ny.gov/about/empopps/default.htm