NY HELPNo

AgencyUniversity at Albany

TitleIT Support Assistant (Temp)

Occupational CategoryI.T. Engineering, Sciences

Salary GradeHourly

Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)

Salary RangeFrom $23.68 to $23.68 Hourly

Employment Type Part-Time

Part-time Percent 50%

Appointment Type Temporary

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week Approx. 18.75 hrs/week

Workday

From 12 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 1400 Washington Avenue

City Albany

StateNY

Zip Code12222

Duties Description The University at Albany's Office of Facilities Management seeks to hire a skilled and motivated individual that can support a diverse group of end users across the Office of Facilities Management. The successful candidate will be service oriented, possess excellent customer service skills, and have the ability to effectively communicate with customers over the phone, in person and by e-mail as they assist customers with a wide range of technical proficiency.

The IT Support Assistant works within the Administrative Services Unit and reports directly to the Information Technology Manager for the Office of Facilities Management.

Primary Responsibilities:

- Provide technical support for office equipment, computers, and peripherals, including printers, scanners, and mobile devices.
- Set up and configure university-supported hardware and software for employee use.
- Diagnose and resolve operating system, application, and connectivity problems related to email and network services.
- Respond to service requests and incidents in person, via email, telephone, or remote assistance.
-Stay updated with the latest web browsers, operating system updates, and university applications.
Functional and Supervisory Relationships:

Reports to IT Manager/Facilities Management
Supervises the following positions: None
May supervise employees as assigned (if no direct reports at time of filling position)

Minimum Qualifications Minimum Qualifications:

- Six college credits in computer or information science, OR twenty-four hours of vendor training in Help Desk/User Support operations, OR one year of satisfactory work experience in a Help Desk/User Support environment.
- Basic knowledge of Windows OS and computer hardware.
- Working knowledge of MS Office products, including Outlook
- Working knowledge configuring mobile devices (smartphones, tablets)
- Valid driver's license
- Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
- Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Working Environment:

- Typical office environment
- Field work throughout the University
- Heavy Lifting

Additional Comments To apply please visit: http://albany.interviewexchange.com/candapply.jsp?JOBID=185108

Some positions may require additional credentials or a background check to verify your identity.

Name Hannah DeNike

Telephone 518-437-4700

Fax

Email Address hr@albany.edu

Address

Street 1400 Washington Avenue

City Albany

State NY

Zip Code 12222

Notes on ApplyingTo apply please visit: http://albany.interviewexchange.com/candapply.jsp?JOBID=185108