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TitleSupervising Labor Services Representative - Albany
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $72032 to $91381 Annually
Duties Description • Supervise professional and clerical staff.
• Ensure the delivery of excellent customer service.
• Provide or arrange for training on a regular basis to update staff regarding changes in laws, rules, or procedures.
• Resolve specific complaints from claimants, job seekers, and employers regarding services or programs.
• May research and prepare oral or written replies for the Commissioner of Labor in response to customer, employer or official government inquiries and/or complaints.
• Generate periodic and ad hoc reports.
• Maintain, propose and update unit procedures.
• Perform Intake activities as may be required by workflow demands.
Minimum Qualifications If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications:
A review of your state history is needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.
Subsequent 55 B/C Qualifications:
A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a grade 18 or above, as determined to be similar by civil service and have a current Civil Service 55b/c approval letter.
Reassignment Qualifications (DOL EMPLOYEES ONLY:
Current Department of Labor employee with at least one year of permanent, contingent-permanent, or 55b/c service in a Supervising Labor Services Representative; if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.
70.1 Transfer Qualifications:
One year of permanent, contingent-permanent, or 55b/c service in the following titles may qualify for transfer pursuant to Section 70.1 of the Civil Service Law:
Employment Counselor – Grade 18
Employment Counselor Spanish Language – Grade 18
Employment Services Representative – Grade 18
Investigative Officer 2 Unemployment Insurance – Grade 20
Senior Administrative Analyst – Grade 18
Senior Unemployment Insurance Hearing Representative – Grade 20
Senior Unemployment Insurance Reviewing Examiner – Grade 20
Unemployment Insurance Accounts Support Supervisor 1 – Grade 20
Workforce Programs Specialist 1 – Grade 18
Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ .
Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.
Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting may be available and can be discussed during the interview.
We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Email Address labor.sm.personnel.UIRecruitment@labor.ny.gov
Address
Street New York State Department of Labor
Harriman State Campus, Building 12, Room 561
Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by April 29, 2025 and submitted via email to labor.sm.personnel.UIRecruitment@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID 185405, Supervising Labor Services Representative - Albany, in the subject line of your email. Failure to do so may result in a delay of processing your application.
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation, be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.